Note: Highlighted Class Titles Collectively Satisfy Accreditation Manager Training Standard

All Commission Training Sessions are conducted in English unless otherwise noted.


Accreditation Orientation Part 1 and 2
Orientation is a brief overview of CALEA process and programs. It also serves as a platform to meet your Regional Program Manager and ask general questions. The program managers will give guidance on what to expect during the conference, give suggestions for workshops to attend for training. This designed for new attendees.

Priorities and Getting Started – Developing a Management Process
This class will provide an introduction to the CALEA Accreditation process and assist new accreditation managers and chief executive officers in developing strategies for managing the requirements of the program.  It will include discussions on first steps and suggestions for policy development to support compliance.

How to Manage Files for Compliance
This class will provide suggestions on developing files to effectively demonstrate compliance with CALEA Standards.  A review of the purpose of the file construction protocol and examples of appropriate files will be provided.  Discussions will occur regarding issues to consider and best practices.

Written Directives and Proofs of Compliance
This class will focus on documents qualifying as written directives and proofs of compliance that complement the accreditation process. An emphasis will be placed on file construction and demonstrating compliance with standards for Commission review. This course is for accreditation manager training and new attendees.

Accreditation Practices - What’s old is new again….Or is it?
This session is geared to those who have been engaged in the accreditation process for several assessment cycles.  Veteran accreditation managers will discuss their techniques, their challenges, and yes, even their frustrations, as their agencies mature with the process.  This session will be in roundtable format.  Be ready to participate!

Preparing for Web-based and Site-based Assessments (4 years)
This class will review the duties and responsibilities of the agency, assessment team, and CALEA staff when preparing for an assessment. Agencies that have transitioned or will transition to the 4-year cycle this year are encouraged to attend.

Preparing an Analysis and Time Sensitive Standards Training
The purpose of this class is to focus on the fundamental concepts of an analysis, while reviewing the requirements of the related CALEA Standards.

PowerDMS: Getting Started with Your Accreditation Process
This session is especially designed for agencies or accreditation managers who are new to PowerDMS Standards. Topics which will be covered include: Registering to the CALEA community, subscribing to your manual, manual navigation, creating your assessment, assigning roles and tasks amongst many other things.

PowerDMS Standards:  Managing Your Accreditation Process
This session is especially designed for agencies or accreditation managers who have already set up their assessment and are in the process of managing their accreditation.  Topics which will be covered include: Adding attachments, creating highlights, assigning status, moving attachments between roles, copying attachments to a new assessment, setting up your mock and final assessor amongst other things. 

PowerDMS Documents and Workflows
Learn how to use the PowerDMS Policy tool to manage Documents and utilize Workflows. Upload your existing documents or policies and send them through a workflow electronically for collaboration and approval. Once approved, documents can be sent out for electronic signature and are always searchable by your employees.

PowerDMS User Group
This group is good for those new to PowerDMS as well as experienced users.  Attendees will have an opportunity to ask any questions they may have to the PowerDMS Trainers and to other PowerDMS users.  This is a great platform to network and share your knowledge and experience with other PowerDMS Users.

Recent Changes to Standards and/or Process
This class will provide an overview of standards that have been added or amended during the past twelve months, including all CALEA Accreditation programs. It will also include a review of any process changes. All agencies involved in the CALEA process are encouraged to attend.

Peer to Peer Connection
This Class is an open discussion with a panel consisting of current CALEA Client CEO’s, Accreditation Managers, or Assessors who will speak of their experience in the various programs and assessment processes.  Attendees of the class are encouraged to ask questions of the panel members to get answers to the questions from those who have been through the experience.  Regional Program Managers will also be in attendance for questions at the end of the class. 

Managing Multiple CALEA Programs
This class will focus on agencies wishing to pursue multiple accreditation programs offered by CALEA. Topics will include, but are not limited to fee structures, file construction, and assessments. Agencies with communications, training academy, and law enforcement functions are encouraged to attend.

Leading with Accreditation (CEO Training)
CALEA credentialing programs are designed to be best practices in the delivery of high quality public safety services.  Participation in these programs enriches administrative and management practices of agencies that actively engage in the processes.  This class will explore how CALEA standards and processes serve to facilitate the development of good leadership throughout all levels of public safety organizations.

Wait a Minute! Please Do Not Shoot Me! I Could Not Hear You very Well!
This course is designed to empower the law enforcement officers to recognize the communication needs of the deaf and hard of hearing citizens and to learn what resources are available for them to utilize for interaction with the deaf and hard of hearing individuals.   This course will empower the law enforcement officers to understand existing federal and state laws pertaining deaf and hard of hearing citizens.  Also, this course will help them to strategize effective communication with the deaf and hard of hearing community in all events such as pre-emergency, community events, during emergency, and post-emergency events.  The placards will be discussed that have been distributed to the deaf and hard of hearing community for quick communication solutions on roads. 

9-1-1 Centers Providing a Shared Situational Awareness to Dept. of Defense and Other Federal Partners
The nearly 6,000 9-1-1 centers around the United States are the nation’s best front line sensor for attacks against the Homeland.  This session will provide an overview of efforts that have been undertaken to provide timely actionable information from 9-1-1 centers to protect Department of Defense personnel.   Whether it is an incident like the one that occurred in Chattanooga, TN in 2015 or the incident that happened just last week, 9-1-1 centers can help to provide crucial information that may make a difference. 

Using Use of Force Data to Manage Your Department
Aggregating data regarding use of force is a relatively straightforward task that can be accomplished by all American police departments. A far more challenging question is, “What do you do with the data once you’ve collected it?” This presentation will explore how timely and accurate use of force data can not only be used as a critical element of an early warning system for personnel, but how the development of effective internal feedback systems can be developed to use this information to inform and support training, community outreach and most of a department’s on-going management decisions. Observations concerning best practices will be discussed.

Achieving Community Support and Cooperation Through Engagement Based Legitimacy
Over the past two years law enforcement in America has had to navigate through some turbulent incidents and issues that have prompted a paradigm shift of sorts in how policing as a profession will move forward. A new branding of the “protect and serve” motto has been centered on how we interact with those that have called for our intervention in a variety of contexts. Transparency in our duties, allowing a voice to those we encounter, reasonable and ethical decision making, and a deep commitment to respect of others are what encompasses fair and impartial policing in the present day. With this principle in mind, we fortify it with our adherence to procedural justice practices, the protection of constitutional rights, the recognition and moderation of implicit biases, and the consistent following of community policing tenets most notably found in Sir Robert Peels’ Nine Principles of Policing. To many in law enforcement fair and impartial policing has always been the basis of how we operate, but a reexamination of this vital aspect of our mission would be welcomed by our communities and entirely beneficial to us presently and into the future.

Crisis Responder Training (C.R.T.)
C.R.T. is valuable tool for law enforcement officers designed to assist in handling potentially volatile situations. This is an adaptable training program to guide law enforcement officers in de-escalation of those in mental health crisis. This presentation will focus on why the Providence Police Department, Rhode Island’s largest police agency, chose the Crisis Responder Training (C.R.T.) model for mandated department-wide mental health training, in compliance with CALEA standards. The city of Providence has a large population with mental health needs, this training provided officers a simple way to understand a complex issue and respond to the needs of a vulnerable population. C.R.T. teaches and explains the importance of de-escalation techniques, while maintaining officer safety.

Civil Unrest in the 21st Century and the Demands Placed on Law Enforcement
In today’s world, police officers are called upon more frequently to deal with issues of civil unrest. Although protests are not new to our country, the methods used by Law Enforcement to deal with them are. Society will not tolerate heavy handed responses to what are otherwise nonviolent, peaceful demonstrations.  Law enforcement officers need to strike a balance between insuring the protestor’s rights to speak out on their cause while minimizing the disruptions that these demonstrations can cause. The tools and tactics used by these protestors have also changed.  Police departments across the country find themselves dealing with unique and challenging devices that quite often we are not prepared to deal with. This training is designed to familiarize attendees with these devices and the training and equipment needed to defeat them.

APCO -  Understanding Domestic Violence: The Most Dangerous Calls for Law Enforcement
According to the U.S. Surgeon General, domestic violence is the leading cause of injuries to women ages 15 to 44. It is more common than auto accidents, mugging and cancer combined. Even more shocking is that 23 percent of all law enforcement officers who die in the line of duty are killed during calls for domestic violence. Telecommunicators at PSAPs across the country receive this type of call every single day. If trained to handle these unique situations, call takers and dispatchers can help law enforcement officers stay safe during these dangerous calls. This session will explore the dynamics of domestic violence and examine best practices for telecommunicators when handling domestic violence calls.

Understanding and Serving the Transgender Community
While Caitlin Jenner, Laverne Cox, and others are raising visibility for transgender people across the country, what does this practically mean for law enforcement officers? Come get a 411 on the transgender communities and detailed information on how your department can maintain excellence in serving this little-understood population. This training will cover: detailed community terminology; dos and don'ts of language; stereotypes and myths; basic understanding of different types of transgender people; community context and risk behaviors; history of community/police relations; and strategies for productive engagements. In addition, detailed scenarios of likely interactions will be presented. With an increasing level of legal protections for transgender people, it's more important now than ever to ensure your department is ready to address this sometimes confusing issue with the utmost professionalism. 

The Ever Elusive Challenge to Recruit and Retain a Diverse Workforce (Panel)
Recruitment and retention of minority candidates continues to be a crucial aspect that law enforcement agencies across the country deal with on a consistent basis. Though the number of minority police officers has grown over the past two decades, the lack of a diverse workforce remains  the norm for hundreds of law enforcement agencies across the country, while the key to recruiting and retaining minority officers remains elusive for most departments. As demands for reform echo across the country, this diverse panel will provide an open and honest discussion identifying potential barriers to recruiting minorities as well as retaining them once they are hired.

COMMO - Gold Protecting Blue - Keeping Our First Responders Safe From Dispatch to Clear
Ask any dispatcher what the most important part of their job is and you will get the same answer: ‘making sure my officers go home at the end of shift’.  Officer safety has always been our priority and in this increasingly ‘high-risk’ environment, dispatchers must take every step to minimize the dangers facing our first responders.  Attend and learn how Gold protects Blue and strategies to ensure the best possible response, and safest outcome, for all involved. 

Organization, Discipline and Teamwork Defeats Chaos and Disorder
Few of us would argue against the constitutional rights of individuals to protest and express their First Amendment rights. Many in law enforcement have expressed their commitment to protect an individual’s right to protest and be heard. However, the commitment to protecting an individual’s First Amendment right to expression requires planning, training and exercising for public safety agencies. The Internet has created a way for civic activists to easily connect with many people and resources. Protests are not always locally driven nor locally sponsored. The actions and issues that cause protests are global in scale and not restricted to local problems. This training workshop will demonstrate how organization, discipline and teamwork can defeat chaos and disorder during protests and crowd control situations.

Succession Planning: Are You Developing Tomorrow's Police Leaders?
If you or other individuals left your agency, would it be an easy transition?  One of the primary goals for a police administrator is the development of future leaders within the agency to ensure the continuity of leadership and to prevent turbulent personnel changes.  Successful leaders have development plans for individual personnel and support the professional growth of their staff.  Learn effective strategies for succession planning including career planning, mentoring, and identifying individual goals.

Harnessing the Promise of Communications Planning: Public Information and Beyond
As law enforcement begins to understand the important role the public information officer plays in today’s communications environment, this presentation will focus on the basic requirements of developing the public information capacity. Additionally, it will address the importance of a more formalized strategic communications plan in support of organizational mission and operations. Understanding the impact of traditional and digital media on organizational operations and public trust is essential as law enforcement seeks to navigate the complex world of information in the 21st century.